Acting

Experience

Accents

Employment History & Experience

Career history

First Choice Homes Oldham (FCHO) – Neighbourhood Customer Involvement Officer.
October 2009 – Present.

• Involve and engage customers to shape and influence the management of their homes and their neighbourhood.
• Positively promote the customer involvement options available.
• Actively take part in customer meetings, including TRA’s, Forums, customer events etc
• Work closely with the Neighbourhood Officer to increase customer involvement
• Encourage initiatives that will promote prevention of Anti Social Behaviour within the Neighbourhood.
• Liaise with other members of the Neighbourhood Team to resolve issues identified within the neighbourhood.
• Develop creative solutions to identified problems within the neighbourhood.
• Build and maintain effective relationships with external agencies, contractors, partners and customers (including Leaseholders), promoting the organisation and the opportunities for joint working.
• Fully participate in training initiatives and programmes.


Job Seekers Allowance (Unemployed)
December 2008 to October 2009

RPM Fitness Studio, North Wales Regional Tennis Centre - Administrator
Aug 09 to Sept 09

• Administration support
• Filing
• Invoicing
• Billing

The Cross Foxes Hotel, Coedpoeth, Wrexham – Relief Manager
Jun 09

• Purchase products/stock, cleaning materials, disposables and equipment required for the bars at competitive prices.
• To liaise with event organisers/promoters etc.
• To develop and maintain good working relationships with all customers through regular personal contact, providing customer information and maintaining systems and procedures to obtain customer feedback.


Wrexham Football Club – Bar Staff (Part Time)
January 2009 – February 2009

• Cash Handling and Sales
• Day to day retail duties, cleaning, serving etc.
• Replenishing stock.
• Stock Taking.
• Customer service enquiries etc.

RPM Fitness Studio, North Wales Regional Tennis Centre – Policy and Marketing Advisor
December 2008 – January 2009

• To help develop and implement good marketing strategies, also to help develop and implement in house procedures involving cash handling, data administration and customer profiles. To plan the operational detail required to operate the business effectively and efficiently.

Glyndwr University Wrexham – Bar & Events Coordinator
August 2007 – December 2008 (Full Time)
• To plan the operational detail required to operate the bars.
• Establish and control the health, safety and security of members of staff and visitors to the bar premises.
• To promote good staff relations and carry out training and development activities with staff.
• Purchase products/stock, cleaning materials, disposables and equipment required for the bars at competitive prices.
• To develop and maintain good working relationships with all customers through regular personal contact, providing customer information and maintaining systems and procedures to obtain customer feedback.
• To carry out daily cash reconciliations/ banking and ensure that agreed control measures are adhered to regarding the safe keeping and recording of all cash takings.
• To liaise with event organisers/promoters etc.

• Member of the following University committees;
 Health & Safety Committee
 Equal Opportunities Committee

Zheijiang Gongshang University. Hangzhou. Zheijiang. China – English Tutor
November 2006 (Volunteer)
• As part of my MBA course at Glyndwr University, I was given the opportunity to volunteer as an English Tutor to 2nd year students at Zheijiang Gongshang University, Hangzhou. Classes varied in size from 4 students to 20 students. In exchange for tutorship, I was allowed to study one module towards my Masters Degree in Zheijiang Gongshang University.

NEWI Students' Union - General Manager
July 2005 – August 2007 (Fulltime)

Employed as General Manager following temping in the position as President of the organisation. Duties include;
• Writing a yearly budget for approval by Student Executive Committee, Recruitment, Policy Writing, Running of Retail areas (Shop, Bar and Launderette), writing of Job Descriptions, maintenance of organisation's website,
• Staff Training for commercial staff and responsible for training and support of Senior officers and part-time officers of the Executive committee, other responsibilities include effective day to day running of the organisation and ensuring the organisation adheres to its constitution and remains in line with relevant H&S laws, Employment Laws and Licensing Laws.
• Designated Premises Supervisor on the organisation’s entertainment and alcohol license. During my time as General Manager I have improved the profitability of the commercial side of the organisation and was responsible for the writing of a organisational re-structure proposal which will see a more efficiency in the running of the organisation and ensure that the Students Union achieves its mission set out in the constitution.

• Member of the following University committees;
 Health & Safety Committee
 Equal Opportunities Committee
 Student Induction Committee
 Student Ball Committee
 Student Executive Committee (non executive member)



NEWI Students’ Union – Students’ Union President
July 2004 – June 2005 (Sabbatical Position)
• Elected by fellow students as President of NEWI SU. Duties include overall responsibility for the effective organisation of the Union, its staff and officers. Responsible for financial matters of Union and to ensure Union accounts are audited annually. To coordinate the work of the executive officers and ensure the Union adheres to its legal, constitutional and ethical requirements. Responsible for training of Union officers and staff.

• Member of the following University committees;
 Health & Safety Committee
 Equal Opportunities Committee
 Student Induction Committee
 Student Ball Committee
 Student Executive Committee (Chair)
 Student Affairs Committee
 Student Council
 University Academic Board
 University Board Of Governors

Wrexham Homework Clubs. Ty Avow. Wrexham. – Session Supervisor
September 2002 – July 2004.
• Club supervisor at 7 (seven) school clubs, responsible for organising and helping children with homework and preparation for SATS examinations. Also employed as sports coach and youth worker for sister organisation (OFFA Community Council, Summer 2003).

TDG Warehousing, Wrexham Industrial Estate. (Agency Work – Gap Personnel)
Summer 2002 (Part time work during Summer break from University)
• Forklift Truck operator (Reach and Counterbalance)
• Stock Picking
• Loading of Despatch Heavy Goods Vehicles

Ruabon Brick. Ruabon, Wrexham. (Agency Work – Gap Personnel)
Summer 2001 (Part time work during Summer break from University)
• Forklift Truck operator (Reach and Counterbalance)

Odeon Cinemas Ltd. Plas Coch Retail Park, Wrexham - CSSA
July 2000 – July 2004.
• Responsible for cashing up tills at night.
• Day to day retail duties, cleaning, serving etc.
• Replenishing stock.
• Stock Taking.
• Customer service enquiries etc.
• Schedule programming using Access Data Base.

Unemployed
September 1999 – July 2000.
• Unemployed due to first year in full-time education at NEWI, Wrexham.

Asda Stores Ltd. Eagles Meadow, Wrexham - Goods In Checker
June 1995 – September 1999.

Olympus Sports. Lord Street, Wrexham - CSSA
June 1994 – June 1995. (Part-time)

Extras Work, Partipant, Contestant

Experience

Languages Spoken

Experience & Qualifications

Qualifications & Training

Education and training

Glyndwr University Wrexham

Post Graduate Diploma in Business Administration. May 2008.

BSc (Hons) Sports Science gained with Third Class Honours. Graduated October 2004.

HND credits in Business Information Technology. 1999-2001

First Aid Certificate. 2001.
Team Leaders Football Coaching Award. 2001.
Goalkeepers Football Coaching Award. 2001.
Dragon Sports co-ordinator Award. 2002.

Ysgol Morgan Llwyd. 6th Form college.
1993 – 1995.
A-level gained in Media Studies.
GNVQ in Business Information Technology.

Ysgol Morgan Llwyd
1988 – 1993
Total of nine GCSEs gained, including Maths, English Language, English Literature, Business, Physical Education, Media Studies, Science and Welsh.

Other Information

Interests & Hobbies

A keen interest in sport (Football, Golf and Mixed Martial Arts) and music, reading and cinema.
I also enjoy playing Guitar and Chess.