About Me

I am a passionate, hardworking and honest person wanting to gain experience in acting and presenting. I'm always looking for solutions to problems and also like to use my creative side to think outside of the box.

Always bringing a smile to peoples faces, i'm also friendly and approachable and love meeting new people.

Modelling

Experience

Employment History & Experience

Catwalk fashions show in Local Shopping Centre
Hair Modelling for salon in Peterborough
Stared in a TV ad for a product
Appeared in local magazines for fashion modelling

Languages Spoken

Experience & Qualifications

General Experience

November 2010 – Present Bauer Media
Telesales Executive
 Working to deadlines – Time Management
 Selling advertising to domestic and overseas clients
 Designing Ad copy with clients, taking into account their needs and business aims
 Solely responsible for the classified section of Bike magazine – The UK’s best selling monthly motorcycle magazine
 Customer care – continually speaking to clients to ensure their needs are always met, even during an advertising campaign.
 Using my knowledge to also sell space in other publications
 Sourcing my new business as well as regularly speaking with current affiliates

June 2009 – August 2009 BGL Group / Fusion Contact Centres
Team Leader
 Using skills learned in sales and customer services to help others progress and hit targets through coaching, guidance and development
 To support and deputise for Team Leaders to monitor and manage Team achievement of KPIs, ensuring company targets are achieved.
 To support organisational change into the team.
 To support the management of underperformance, misconduct and absence
 Ensure all business related communication is cascaded appropriately and in a timely manner.
 Ensure team compliance with FSA, Data Protection and Money laundering Laws and regulations
 To manage escalation of difficult issues before formal complaints are generated.

December 2007 – June 2009 Then: September 2009 - October 2010
Debt Recovery Advisor
 Creating and maintaining efficient chase procedures.
 Complying with FSA rules and Regulations also guidelines in regards to Office of Fair Trade
 Handling sensitive data
 Working with Managers and Senior advisors to improve procedures and customer journey
 Use of ICT equipment and technological resources
 Achieved many ‘Advisor of the Month’ awards for my performances.

January 2007 – December 2008
Sales Completion and Customer Service Advisor

 Customer Focus – Motor and Commercial Vehicle Insurance sales in inbound telephone contact centre.
 Gaining and using knowledge to aid my selling techniques and increasing customer confidence.
Using this knowledge to provide help and support to my team and other colleagues
 Exceeding targets
 Working on behalf of different affinity brands; Brand protection.
 Taking ownership of problems from start to finish
 Handling of difficult situations and customers.
 Achieving business and department needs through improving and analysing my own performance
 Deputy Team Leader duties

Oct 2006 – Dec 2006 Integral 2 Credit Controller Temporary position (agency)
July 2006 – Oct 2006 Emap Shared Service Centre Credit Controller – Temporary Position (agency)
May 2006 – July 2006 Indesit Company Temporary Service Finance Clerk (agency)

 Responsible for a large numbers of accounts and money
 Use of Sage accounting system (L 50 version) and MSG ad-booking and invoicing system.
 Liaison with internal and external customers.
 Dealt with BACS, PDQ and cheque payments in 3 different currencies.
 Chasing Payments of invoices, including standing order payments
 Communication with other countries
 Computer literate in MS Office
 Very professional image and telephone manner
 Organizing payments of invoices via credit card, cheque or BACS
 Gathering information to pass cases to the legal department and to debt collectors when refusal to pay
 Liaison with insurance companies / warranty providers

Qualifications & Training

Education and qualifications
1998 - 2002 Jack Hunt School, Peterborough
2002 – 2003 College of West Anglia, Kings Lynn
 12 GCSE’s including Sciences, Maths and English
 A/s Levels in Sports Studies and Psychology

Awards received
 Learning Outcome of: The Soccer Development Program (MEN)
 1st 4Sport Award in Coaching Studies
 City and Guilds Award for Wider Key Skills in Working with Others (Level 2)
 Community Sports Leader Award
 NVQ level 2 in both Customer Services and Team Leading

Voluntary Experience
 Continuous supervisory and fundraising work with the Peterborough District Deaf Children’s Society (PDDCS)

Other Information

Interests & Hobbies

Socialising, Playing, and Watching football, going to the gym. listening to Music and Writing Lyrics. Spending time with my family and anything funny.

I also enjoy spending time with the Peterborough District Deaf Childrens Society, supervising and fund raising.